Terms of service

Zovama provides a live chat widget for your website, a panel for your team, and an AI assistant that answers visitors using content you provide. Features and limits depend on your plan, as described on our pricing page.

When we process your website visitors' personal data on your behalf, our data processing agreement (zovama.com/dpa) applies. It forms part of these terms and you accept it together with them.

• You must give accurate information and keep your password and sign-in methods secure.
• You are responsible for everything that happens in your workspace, including your team members' actions.
• A website domain can be connected to only one Zovama account. If someone else has connected a domain that belongs to you, contact us and we will help after verifying ownership.
• You must be at least 16 years old to use the Service.

• Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Prices are in US dollars and exclude VAT and other taxes, which are added where applicable.
• Upgrades take effect immediately and the difference for the current period is charged right away. Downgrades take effect at the end of the current period.
• You can cancel at any time. Your plan stays active until the end of the period you paid for, and then your workspace moves to the Free plan. Your data is not deleted when you cancel.
• Except where the law requires otherwise, payments are non-refundable and we do not give refunds for partial periods.
• Launch offers and other discounts apply only for the period stated in the offer. After that, the regular price applies automatically.
• If a payment fails, we and our payment provider will try again. If it keeps failing, your workspace may move to the Free plan.
• We may change our prices. Price changes do not affect your current subscription price until you change plans; we will tell you in advance about any change to your existing price.
• The Free plan is offered at our discretion. We may change its limits or features, or make it a paid plan, in the future. If we do, we will tell you by email at least 30 days in advance, and you can then choose a paid plan or close your account.

• AI features use credits: generally one credit for each AI reply, AI-suggested draft or test question. Very long replies may use more than one credit. Live translation uses one credit per 10 translated messages.
• Your plan includes a monthly amount of credits. Monthly credits renew each month and do not roll over.
• Extra credit packs are valid for 12 months from purchase. Credits have no cash value, cannot be transferred and are not refundable.
• When you run out of credits, the AI assistant pauses until credits are added or renewed.

You may not use the Service to:

• break any law, or infringe anyone's rights;
• send spam, run phishing or scams, or spread malware;
• collect payment card details, passwords or other sensitive data through the chat;
• harass, threaten or deceive people, or publish illegal, hateful or sexually explicit content;
• interfere with, overload or try to gain unauthorised access to the Service or other customers' data;
• copy, resell or reverse engineer the Service, or use it to build a competing product.

We may block domains or email domains used for abuse, and suspend workspaces that break these rules.

You keep all rights to the content you add (website content, documents, replies) and to your chat data. You give us permission to use it only to provide and improve the Service for you.

You are responsible for having the right to use your content and for telling your website visitors how their data is used, including by having a privacy notice and, where needed, asking for consent. You can use the Service's privacy settings (consent text, IP masking, retention period) to help with this.

When we process your visitors' personal data, we do so as your processor under our data processing terms, which form part of these terms.

The AI assistant answers from the content you provide, but AI can make mistakes. You are responsible for reviewing your content, configuring the assistant's rules and checking important answers. We are not responsible for decisions made based on AI-generated replies.

AI replies are produced by a third-party model provider. Our privacy policy explains what data is sent and where.

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we may change or remove features. If we remove a major paid feature, we will tell you in advance.

You can close your account at any time. To do so, email [email protected] from the email address of your account owner; we confirm and close the account within one month (usually much sooner).

We may suspend or close your account if you break these terms, if your payment fails repeatedly, or if required by law. Where reasonable, we will warn you first.

After your account is closed, we delete your data within 30 days, except what we must keep by law. Before closing, you can export your visitors' data from the panel.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.

Otherwise, we are not liable for indirect or consequential losses, or for loss of profit, revenue, data or goodwill. Our total liability in any 12-month period is limited to the amount you paid us for the Service in that period.

The Service is provided "as is" to the extent permitted by law.

We may update these terms. We will tell you about significant changes by email or in the panel at least 14 days before they take effect. If you keep using the Service after that, the new terms apply.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions? Contact us at [email protected].