Add Zovama with Google Tag Manager

Steps

1. Open your container at tagmanager.google.com.
2. Go to Tags and click New.
3. Under Tag Configuration choose Custom HTML and paste your Zovama code.
4. Under Triggering choose "All Pages".
5. Name the tag "Zovama chat" and click Save.
6. Click Submit, then Publish.

Check that it works

1. Open your website in a new browser tab and refresh the page.
2. The chat bubble appears in the bottom corner of the page.
3. In the Zovama panel, the Install the widget card changes to "Installed" once the widget has loaded on your site.

Common problems

I saved the tag but nothing changed.

A tag only goes live after you click Submit and Publish. Check that a new version appears under Versions.

Does the site already have the Tag Manager snippet?

Tag Manager only works if its own snippet is installed on your site. Look in the container's Install Google Tag Manager dialog for it.

I do not see the chat bubble.

Clear your site cache (caching plugin, CDN or host cache) and refresh the page with Ctrl+F5 (Cmd+Shift+R on a Mac). Sites often serve an old copy of the page for a while.

Where exactly does the code go?

Just before the closing </body> tag, once per page. Pasting it twice is not harmful but is not needed.

The code is installed but the panel says it is waiting.

The widget only loads on the domains listed under Allowed domains for your site. Add your website address there, including the version with www if you use it.

It shows for others but not for me.

A browser extension such as an ad blocker can hide chat widgets. Try a private window with extensions off.